Reservation Policy
SPASIFY RESERVATION & CANCELLATION POLICY
Effective Date: March 6, 2016
SAME TIME, DAY, ADVANCE AND/OR BULK RESERVATION POLICY (ON-SITE AND ON-DEMAND)
For our valued Guests who wishes to have an upfront or same time reservation our Reservation Specialists or one of our On-Site Partner (Representative) will ask you to adjust your booking request (30) minutes or (60) minutes prior or after to your intended starting time, upfront or same time booking requests will be automatically adjusted to the next available time-slot.
For our valued Guests who wishes to have a same day, advance and/or bulk reservation in any of Spasify Mobile Spa service(s) our Reservation Specialists or one of our On-Site Partner (Representative) will ask you to pay "One Hundred Percent (100%) Full payment of the total Service Fee" in order to book and confirm your requested massage or spa service due to limited manpower inventory and man hours that can result to loss of opportunity for Spasify Mobile Spa’s other requests’ and reservations’.
Once the booking request has been created our Booking Engine will automatically send our On-Site Partner or the Guest an email invoice on a “Waiting/Pending” booking status containing the desired reservation details.
Afterwards, once the booking has been confirmed our Booking Engine will then send the On-Site Partner or the Guest an email invoice on an “Awaiting Payment” booking status containing the Payment Link in order to pay and confirm the reservation.
Furthermore, Spasify Mobile Spa will consider that all items stated in your email invoice are correct if no reply or correction has been made from your end two (2) minutes after the booking has been changed to "Awaiting Payment" booking status.
SAME DAY CANCELLATION POLICY (ON-SITE AND ON-DEMAND)
In the event that the Guest wishes to cancel a same day "On-Demand" and/or “On-Site” reservation within two (2) minutes after booking, Spasify Mobile Spa will not charge the Guest and refund the full payment right after, deducted the remittance charge if any.
However, if the Guest wishes to cancel a same day reservation after two (2) minutes of booking and/or after our Service Provider arrives, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest One Hundred Percent (100%) Full Payment of the Total Service Fee including transportation fee as a consequence for the said same day reservation.
ADVANCE AND/OR BULK CANCELLATION POLICY (ON-SITE AND ON-DEMAND)
In the event that the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (7) days prior the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest fifty percent (50%) payment of the total service fee as a consequence and refund the remaining fifty percent (50%) of the total service fee from the one hundred percent (100%) full payment right after, deducted the remittance charge if any.
However, if the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (6) days prior and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest one hundred percent (100%) full payment of the total service fee for the said advance and/or bulk reservation as a consequence.
CHANGE OF TIME AND/OR CHANGE OF DATE REQUEST POLICY (ON-SITE AND ON-DEMAND)
For Change of Time Request (CTR) for same day reservation (1) hour from the time of booking and/or reservation is only allowed failure to observe the condition, the reserved time and session will be considered as consummated.
For Change of Date Request (CDR) for advance and/or bulk reservation (7) days prior to your intended reserved time and date ,Spasify Mobile Spa will not charge the Guest but the request is subject to Spasify Mobile Spa’s vacant time slots and manpower availability.
For Change of Date Request (CDR) for advance and/or bulk reservation (6) days prior to your Guest’s intended reserved time and date and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest fifty percent (50%) of the total service fee as a consequence and the request shall be subject to Spasify Mobile Spa’s vacant time slots and manpower availability.
WAITING POLICY (ON-SITE AND ON-DEMAND)
Spasify Mobile Spa’s Service Providers is only allowed to wait for a maximum of (5) minutes from your intended reserved time, furthermore for more than (5) minutes of waiting, your intended duration of service will be reduced accordingly and/or Spasify Mobile Spa’s hourly rate will apply. To learn more, visit Spasify FAQ’s (Frequently Asked Questions) Page https://www.spasify.com/pages/faqs
SPASIFY MARKETPLACE'S RESERVATION, CANCELLATION & REFUND POLICY
RESERVATION POLICY
For our valued Guests/Users who made a same day, advance and/or bulk reservation to any of our Merchant Partner (Property or Service) via Spasify Marketplace WebApp, our Booking Engine will automatically send the Guest/User an email invoice on a “Waiting/Pending” booking status containing the Guest/User desired reservation details.
Spasify Marketplace Booking Engine will then automatically notify the Merchant Partner in order to ensure that the Guest/User reservation is available, once confirmed our Merchant Partner will temporarily blocked the Guest/User reservation for (30) minutes.
Afterwards, our Booking Engine will then send the Guest/User an email invoice on an “Awaiting Payment” booking status containing the Payment Link in order for the Guest/User to pay and confirm the reservation. Failure to settle the required payment in (30) minutes, temporary blocking will expire automatically and can be sold to other awaiting Guests/Users.
Once the payment has been made, the Guest/Users shall now be automatically bounded to the Merchant Partner’s “RESERVATION, CANCELLATION AND REFUND POLICY” including all other Policies, especially when the Guest/User payment has been transferred successfully to our Merchant Partner.
CANCELLATION AND REFUND POLICY
In the event that the Guest/User wishes to cancel same day, advance and/or bulk reservation within “(30) MINUTES” after receiving the “AWAITING PAYMENT” booking status email notification, Spasify Marketplace and/or the Merchant Partner will not charge the Guest/User.
However, if the Guest/User wishes to cancel same day, advance and/or bulk reservation after Spasify Marketplace received the Guest/User payment, the booking fee and other related charges is non-refundable. The booking fee, first night, price of the entire stay or purchase may still be charged depending on the Merchant Partner policy that the Guest/User agreed to at the time of their reservation.
Spasify Marketplace in its sole discretion, reserves the right to charge and/or transfer the Guest/User one hundred percent (100%) full payment or fifty percent (50%) down-payment whichever is collected, to the Merchant Partner as a consequence deducted all related fees and charges occurred for the said same day, advance and/or bulk reservation.
RE-BOOKING POLICY
If the Guest/User wishes to re-book a paid reservation, re-booking is depending on the Merchant Partner policy that the Guest/User agreed to at the time of their reservation.
In the event, that the Merchant Partner allows the Guest/User to re-book their reservation, it will always be dependable to the Merchant Partner’s “AVAILABILITY” status if the Guest/User re-booking request is still possible. If not other “AVAILABLE OPTION” from the same Merchant Partner will be offered and may be subjected for additional fees or charges.